Support
The quickest help is inside the app: the Help menu has step-by-step guides, and AI assist (bottom right of every page) can show you where things are.
Ask us
Signed in? Use Help › Contact support inside the app, so your request is tied to your organisation and you can follow it there. Otherwise, fill in this form and we'll email you a link to follow your request. Prefer email?
When we reply
Support hours: 9am to 5pm Monday to Friday, Sydney time (not public holidays). These are the times of our first reply, not of a fix.
| Priority | For example | First reply |
|---|---|---|
| Urgent | You can't sign in or use the service at all, you think someone else has accessed your account or data, or money or tax figures look wrong in a way that affects a lodgement due soon. | Within 4 business hours |
| High | A feature is broken and there is no workaround, or payments, payroll or bank feeds aren't working. | Within 1 business day |
| Normal | Questions, how-to help, small problems, and requests for changes. | Within 2 business days |
Security concerns and privacy requests
If you think there has been a security problem, tell us straight away and mark it urgent. For privacy requests (seeing or correcting your information) say it is a privacy matter. See our privacy policy.